Split Skill - Split Skull

When I took my job, signed the contract, as a call center agent, one of the things that I had to agree with was that I was willing to be transfered to another department/account if required, without really understanding the implications of that agreement. I belonged to a sales account, DR or Direct Response, where the basics are learned and practiced. Other accounts in the company where I work are customer service, travel (hotel and airline), banking or credit, and technical accounts (read: phones and computers where customer's sometimes don't understand the difference between closing all the windows in the computer, from closing all the windows in the house, how stupid is that). Minsan pag kelangan ng ibang managers ng additional agents para sa account nila, they turn to the DR, comes up with a shortlist of agents willing to be transfered to different accounts where they can help take the call volume and minimize work load. I have survived, or make that excused myself, from a number of interviews with managers wanting to take me as their agent, I had always said no because I dont want to leave my team mates and friends from DR. Then there was this opportunity to be transfered to a travel account, not as a permanent agent, it was a temporary transfer. I thought, hey, maybe this might actually help me in the future. Additional knowledge won't hurt ya. So I took it, I said yes. But that was a wrong decision, major catastrophe! One of the agents of a certain travel account got seriously sick so they asked me to cover for her. So mid-October, I voluntered to be trained for this travel account, it was for a hotel reservation agency based in Denver, Colorado, but the back up customer service department will be operating in a remote area, which is Makati, duh! This required me to take a night shift (because its the only time when Americans are awake, kasi nga naman nasa other side of the globe sila, good God!) During training, I've already felt like I wanted to back out because I've observed the task was not as easy as I thought, and the tools, oh the online processing tools! I even intentionally tried to fail the training exam hoping I could go back from the heaven account where I came from. But the exam was so easy, masyado na atang obvious kung ibabagsak ko pa, and I dont want the trainer to think that I was dimwitted when it was one of the DR managers who recommended me to that stupid travel account. What - a - bummer! It was getting worst when I already went live in the floor, started taking calls, processing reservations, the veteran agents from that account were nearly as humble and as nice as Miriam Defensor Santiago! Even caught them backstabbing me while in the office pantry taking my coffee break. Oh our relationship was just great (sarcastic). It was like hell. I couldnt take it, the work load, the night shift, the deadlines, those b_tch_s. I even pretended to be sick, called in making lame excuses that I had migraine. My wonderful experience with this account continued for a couple of weeks. Then when the sick agent came back, my agony ended. Went back to DR, back with my friends. But that joy was shortlived. Before our company's year end party, I was informed that I had to go back to the travel account because the agent who got sick resigned. I cried. Who wants to go back there. I had no choice, it was part of the job. I attended the year end party but couldnt force myself to have fun knowing that in the next few days I'll split my skull again, er... I'll be split skilled again.